terms and conditions
A: Condition of the vehicle, repairs, fuel
1. Any known damage is recorded in the rental agreement on inspection sheet of the vehicle. The customer shall carefully check the vehicle for further damage before starting the journey and report this to SVT immediately.
2. The customer undertakes to treat the vehicle carefully and professionally, to observe all regulations and technical rules relevant to its use (for example, not to drive the vehicle with too low a level of engine oil or cooling water) and to regularly check whether the vehicle is in a roadworthy condition, as well as locking the vehicle properly. The vehicles of SVT are categorically non-smoking vehicles.
3. If, during the term of the rental period, it becomes necessary to repair the odometer (kilometer counter) or to carry out a repair to ensure that the vehicle is operational or roadworthy or a compulsory vehicle service becomes necessary, the customer must accepted the company's requests, whether to change the car
4. Vehicles with internal combustion engines (including hybrid vehicles) are handed over to the customer with a half tank of fuel. . Correspondingly, the customer must return the vehicle at the end of the lease with a full tank of fuel. If the vehicle is not returned with half tanked, SVT shall charge the customer the fees for filling the vehicle and fuel in accordance with the rates applicable at the time of rental, unless the customer proves that no or significantly lower costs for filling incurred. The rates as applicable from time to time are available at the SVT rental office.
B: Reservations, bookings made at prepaid rates
1. For bookings made at prepaid rates, it is not possible to apply vouchers or any other credits during or after the booking unless the conditions shown on the voucher explicitly permit the redemption of the voucher value in bookings made at prepaid rates and if the voucher value is immediately applied during the booking.
C: Documents to be provided when collecting the vehicle, authorized drivers, permitted drivers, travel abroad:
1. During handover of the vehicle, the customer must provide an identity card or passport, a driving license valid in Egypt for the vehicle, as well as (guarantee amount (2000 LE) per each 10 days). If the customer is unable to produce said documents when the vehicle is handed over, SVT will cancel the rental contract; in any such cases the customer shall have no claim for non-performance. In addition, age and driving license restrictions apply to certain vehicle groups. These restrictions can be viewed on the SVT website or in the SVT's rental office, and/or can be requested by telephone.
2. Driving licenses from outside Egypt are accepted if International driving license issued from customer's homeland
3. The vehicle may be driven only by the drivers named in the rental contract. If the vehicle is to be driven by persons other than the above-named persons an additional charge shall be charged for each additional driver. When the vehicle is collected the original documents of any additional drivers must be presented the same documents of main driver except the credit card..
4. Corporate customers have to independently check whether the authorized driver is in possession of a domestic driving license. They must use all means available to them to do this and must make the necessary enquiries.
5. The customer shall be liable for the actions of the driver as if they were the customer's own actions. All rights and obligations under this Agreement apply for the benefit of and against the authorized driver.
6. The vehicle may be used only on public roads, but not for driving school practice. The vehicle may not be used
for motor sport purposes, in particular driving events where the important thing is to achieve maximum speeds, or for any associated practice drives,
for vehicle tests or for safety driving training,
on racetracks (circuits),
for the commercial transportation of persons
for renting to sub customers,
for committing criminal offences, even if said offences are punishable only under the law of the place where the offence is committed,
For transporting easily inflammable, toxic or other hazardous substances.
D: Rental charge
1. If the vehicle is not returned to the same rental office from which it was rented, the customer shall be required to pay the cost of returning the vehicle or a one-way charge, unless otherwise agreed in writing.
2. For deliveries and collections, the delivery and collection charges agreed for this shall be charged in accordance with the price list applicable at the time of rental. The applicable price list is displayed in the rental office.
3. If the rental is extended or reduced by mutual agreement or the return station is changed by mutual agreement during the rent al period, SVT shall be entitled to charge a contract adjustment fee (flexible change) for the associated processing costs in accordance with the current rental information. Any modification of the rental price and/or the incurrence of other fees shal l remain unaffected
E: Due date, electronic invoicing, payment terms, security (deposit), termination without notice because of default of payment, personal accident protection
1. The rental charge (plus any other charges agreed such as, e.g., exemptions from liability, delivery charges, airport charges, etc.) plus value added tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund. The rental charge shall be due at the beginning of the rental period, or in the case of bookings made at the prepaid rates already at the time of concluding the booking. In the case of foreign bookings at the prepaid rates SVT, as a matter of principle, only acts as a collection agent when collecting the rental charge that is due at the time the booking is concluded.
2. The customer agrees that SVT’s invoices will generally be sent electronically to the invoice recipient given. The customer complies with the procedure, that he will not receive paper invoices any longer. Instead SVT will sent an electronic invoice, meeting the statutory provisions, to the e-mail address provided. The customer can object the consignation of electronic invoices at any time. In this case SVT will perform paper-based invoicing to the customer. The customer is obliged to bear the additional costs for the paper- based consignment of the invoice and for the postage in that case.
The customer is responsible for being able to receive electronic invoices or, if agreed accordingly, to collect them electronically. The customer is accountable for malfunctions of the receiving devices or any other circumstances that hinder the access to the invoices. An i invoice is received as soon as it entered the customer’s domain. If SVT just sends a note and the customer can retrieve the invoice by himself or if SVT makes the invoice available for retrieval, the invoice is received when it was fetched by the customer. The customer is accountable for retrieving the provided invoices in reasonable intervals.
If an invoice is not received or cannot be received the customer shall notify SVT immediately. In this case SVT will re-send a copy of the invoice and dub it copy. If the malfunction in the possibility of transfer cannot be resolved promptly, SVT may send paper invoices until the malfunction has been solved. The customer bears the costs for the consignment of paper invoices.
If SVT provides the customer with login data, user name or password, those have to be secured from unauthorized access and kept strictly confidential. In case the customer takes note that unauthorized persons gained access to this information, he shall notify SVT of it immediately.
3. The customer is obliged to pay a deposit in addition to the rental price at the beginning of the rental period as security for the fulfilment of his obligations. The amount of the deposit depends on the vehicle group of the rented vehicle
SVT is not obliged to invest the security separately from its assets. No interest is charged on the collateral. SVT may also assert its claim to the provision of a security for a longer period after the commencement of the rental relationship.
4. Unless otherwise agreed, the rent, all other agreed charges and the security deposit shall be charged to the customer's method of payment, in particular the credit card only the debit card or Maestro card not accepted.
5. Instead of debiting the Customer’s credit card, SVT can, by making a so-called merchant request in its favor, have a sum in the amount of the deposit frozen under the credit facility granted to the Customer by his credit card institution for his credit card.
6. If the customer is in default of payment of the rental fee SVT shall, even without prior warning, be entitled to terminate the lease agreement without notice. if the customer is in default of either the whole or a not inconsiderable part of payment of the rental fee for the interval concerned, SVT shall, even without prior warning, be entitled to terminate the lease agreement without notice because of default of payment.
7. If personal accident insurance is chosen, the amount of cover will be based on SVT Egypt decision.
F: Insurance
1. The Insurance cover for the rented vehicle not extends to a third party liability insurance.
2. Excluded from the insurance is the use of vehicles for the transportation of dangerous substances subject to authorization within the meaning of the Ordinance on the Transport of Dangerous Goods by Road, Rail, and Inland Waterways.
3. The customer/driver is not entitled to admit or accept liability to any third party in whole or in part without the prior consent of SVT in the event of a liability claim.
4. The customer/driver is obliged to prevent and mitigate the damage as much as possible in the event of an accident. Where reasonable, the customer must follow the instructions of SVT and support the assessment and settlement of the damage.
5. SVT is authorized to bear or decline claims for damages asserted against the customer/driver in the customer's name and to produce any appropriate declaration for this purpose in the exercise of reasonable discretion. If claims are asserted against the customer/driver extra judicially or in court proceedings, the customer/driver is obliged to report this immediately after the claim has been made. If the claim is asserted in court, SVT shall be responsible for handling the legal dispute. SVT is entitled to engage a lawyer in the name of the customer/driver. The customer/driver must then provide the lawyer with a power of attorney, all necessary information and the requested documents.
G: Accidents, theft, obligation to notify
1. After an accident, theft, fire, damage by wild animals or other damage, the customer or the driver must without undue delay notify and call in the police; in particular, the customer or driver must report the damage to the nearest police station if the police cannot be reached by telephone. This also applies if the rental vehicle was damaged only slightly and also in the case of accidents, which are the driver's own fault without third parties being involved.
2. If ever the vehicle is damaged during the rental period the customer is obliged to notify SVT in writing and without undue delay of all of the details of the incident which led to the vehicle being damaged. This shall also apply in the event of theft of the vehicle or stolen vehicle parts. For this purpose, the customer should complete police report procedures on the form for reporting an accident, which can be found with the vehicle papers, carefully and truthfully, in particular, the location, time and description of the accident, full name and address of the driver during the accident event.
3. The customer or driver must take all measures, which are expedient or conducive to clearing up the case of damage. This particularly includes them having to answer Police questions concerning the circumstances of the case of damage truthfully and fully and them not being permitted to leave the scene of the accident until it has been possible to make the necessary finding and particularly the findings that are of importance to SVT for assessing the damaging event or without allowing SVT to make such findings.in case of self-drive client shall beat 20 %
H: SVT's Liability
SVT does not accept any liability whatsoever for property left in the rental vehicle upon its return.
“SVT” or any other brand name registered by SVT, is exclusively subject to these General Rental Conditions (“Conditions”) and to the special conditions stated in the contractual document (“the Rental Agreement”) given to the person renting the vehicle (“the Customer” or “You”)”
I: Customer's Liability
1. In the event of damage to the vehicle, loss of the vehicle, or breach of the rental contract, the customer shall, in principle, be liable in accordance with the general rules governing liability. These do exempt the customer and/or driver from any liability for breaches of contract for which they are not responsible.
2. The customer is free to exclude the liability arising from accidents (contractually agreed exemption from liability) or for individual other damage (insurance packages) for damages of SVT by payment of a special and/or further charge. Such contractually agreed exemption from liability corresponds to a fully comprehensive insurance. In this case the customer and any drivers covered by t he contractually agreed exemption from liability are only liable for damages to an amount equal to the excess agreed; the right to
Contractually agreed exemption from liability or a booked protection package does not exist if the damage is caused deliberate. If the damage is caused by gross negligence, SVT will be entitled to reduce their obligation in relation to exemption from liability y, also to a booked protection package, to the extent which corresponds to the seriousness of the negligence. Furthermore, there is no claim to contractually agreed exemption from liability or a booked protection package if an obligation to be fulfilled by the customer or driver, in particular. Violated. In the event of a grossly negligent breach of an obligation to be fulfilled by the customer or driver, SVT is entitled to reduce their provision for an exemption from liability, also for a booked protection package, to an extent proportionate to the seriousness of the fault ; the burden of
Proof for the absence of gross negligence shall be
Borne by the customer or the driver. Notwithstanding the provisions of the two preceding sentences, SVT is obliged to exempt f rom liability, also from a booked protection package, insofar as the breach of the obligation is neither the cause for the occurrence of the case of an exemption from liability nor for the determination or the scope of SVT's obligation to exempt from liability; this does not apply if the obligation was fraudulently violated.
The contractual exemption from liability applies only for the rental period.
The excess to be paid by the customer, per claim, shall be determined by the price lists in force, and displayed, at the time of rental.
1. The customer shall be liable without limitation for all traffic and administrative offences, all breaches of legal provisions as well as for any interference with possession committed by him or third parties to whom the customer has left the car. The customer shall indemnify SVT against any and all penalty and warning fines, fees and other costs, levied by the authorities or other bodies from SVT because of any such breaches. As compensation for SVT's administrative costs incurred in handling enquiries put to it by the prosecution authorities or other third parties in order to investigate administrative offences, criminal offences or any nuisance committed during the rental period, and will be charged to the customer's credit card (if available) or will be invoiced to him/her, unless the customer proves that SVT incurred no or significantly lower expense and/or damage without prejudice to the right of SVT to claim greater damages or loss.
2. In the event of loss or damage of the charging cable for e-vehicles and hybrid vehicles, a fee will be charged for the replacement of the cable, unless the customer proves that SVT incurred no or significantly lower expense and/or damage.
3. An accident is defined as a sudden event with mechanical force which affects the exterior of the vehicle. Damage due to braking, usage, and simple breakage shall not be considered accidental damage; this applies, in particular, to damage caused by e.g., slipping loads, incorrect refueling, damage caused by wiring, twisting damage, mishandling, overloading the vehicle, as well as damage between towing and towed vehicle or trailer without an external impact. By paying a further fee, it is possible to book an "interior space protection" protection package beyond the protection of the contractually agreed exemption. When booking and paying for the "Interior space protection" protection package, there is liability for:
damage to and contamination of the insides of a loading space/boot body/trunk during vehicle operation as well as during loading and unloading,
damages to and contamination of the vehicle interior or the interior space of the driver and/or passenger cabin,
1. The customer, in using the toll roads, must provide for the timely and full payment of the toll. The customer shall indemnify SVT from all tolls caused by the former or by third parties to whom the customer entrusts the vehicle.
J: Return of the vehicle, data in navigation and communication systems, vehicle swap
1. The rental contract shall end upon the expiry of the agreed rental term. If the customer continues to use the vehicle after expiry of the agreed rental term, the rental shall not be deemed to have been extended. Unless the renter paid in advance the extension period rental and got the new contract.
2. The customer is obliged to return the vehicle to SVT at the agreed location and at the agreed return time at the end of the rental period in the condition stipulated in the contract. In the event of excessive soiling of the vehicle, which requires special cleaning of the vehicle, or if the vehicle is returned with an odour impairment, the customer shall pay damages to SVT. Special cleaning costs shall be charged on the basis of time and material consumed, but with a minimum special lump sum for cleaning, unless the customer proves that SVT has no or significantly less damage; SVT shall have the right to assert a greater degree of damage. In this case, the customer can collect the fee for the early return (flexible early return) in accordance to the current rental information
for the effort he has incurred, unless the customer proves that he/she is not responsible for the occurrence of the circumstances giving rise to the fee or that SVT incurred no or significantly less expense and/or damage. A further standard price may also be used, if, for example the requirements for a special tariff is no longer given (see also Para. 4 below).. A higher standard price may also be applied if, for example, the requirement for a special tariff is no longer met (cf. also Point 4 below). In this case, however, the originally agreed rental price will not be exceeded.
3. Special rental rates apply only within the period offered and presuppose that the rental period complies with the one agreed to at the time of rental. If said period is exceeded or curtailed, the normal rate, instead of the special rate, shall apply to the whole rental period.
4. In the event of any breach of the obligation to return the vehicle and there is more than one customer, the customers shall be jointly and severally liable.
5. If the customer does not return the vehicle or the vehicle key (even if not at fault) to SVT at the end of the agreed rental period, SVT shall be entitled to demand a compensation equal, at least, to the previously agreed rental rate for the duration of the withholding. In addition, the customer shall be obliged to pay a flat-rate administrative charge in accordance with the current rental information as compensation for the associated processing costs,, unless the customer can prove that SVT incurred no or significantly less expenses and/or damages. The assertion of further damages is not excluded.
6. The customer is obliged to return the vehicle to SVT when instructed even during the rental period, if a valid reason exists for this. Valid reasons are, in particular, the performance of inspection, maintenance or repair work, a manufacturer recall, reaching a certain mileage or a certain holding period. In this case, upon return of the vehicle, the customer shall receive a replacement vehicle for the remaining rental period according to his booked vehicle category.
If the customer does not return the vehicle to SVT or does not return it in time contrary to the above instructions, SVT shal l be entitled to terminate the contractual relationship without notice after a previous unsuccessful warning and to demand compensation for damages from the customer.
K: Termination
1. The parties shall be entitled to terminate the rental contracts in accordance with the statutory provisions. SVT may terminate the rental contracts extraordinarily for cause without notice. Such cause shall be deemed to include, in particular:
Considerable deterioration of customer’s financial situation
Dishonored bank debits / cheques,
enforcement measures aimed against the customer,
lack of care of the vehicle,
improper and illegal use,
disregard of the regulations governing the use of motor vehicles for road haulage,
If it becomes unreasonable to expect the rental contract to be continued, e.g. owing to an excessive damage ratio.
2. If there is more than one rental contract in place between SVT and the customer, and if SVT is entitled to terminate one of the contracts extraordinarily for cause without notice, SVT shall also be entitled to terminate all other rental contracts extraordinarily without notice, provided the continuation of the other rental contracts is unacceptable due to the Customer acting in bad faith. This shall be deemed to include, in particular:
Causing willful damage to a rental vehicle,
Culpably concealing or trying to conceal damages to rental vehicles,
Causing willful damage to SVT,
If the customer is in arrears with his payments of at least one week’s rental by more than five working days from the due date,
If the customer uses a rental vehicle for or in conjunction with criminal actions.
3. If SVT terminates a rental contract, the customer shall be obliged to surrender the vehicles, together with all vehicle documents, all accessories and all vehicle keys, immediately to SVT.
L: Customer’s direct debit authorization
1. The customer authorizes SVT and its authorized collection agent irrevocably to deduct all car rental costs and all other claims connected with the rental agreement from the means of payment presented at the conclusion of the rental agreement, named in the rental agreement or subsequently presented or additionally named by the customer.
M: Right of objection to direct advertising
The customer/driver can at any time object to any processing or use of his data for the purposes of advertising or market research or opinion polls. The objection must be addressed to:
N: Written form, settlement of disputes, place of jurisdiction
1. There are no verbal side agreements.
2. If the customer is a merchant, a public-sector legal entity or a special body or fund under public law, the place of jurisdiction shall be Cairo. 3. The contract language is English.
O: Refund policy
1. When you canceled the ride before its start with 24, we will refund full amount of rental services
2. Otherwise, if the cancellation comes within the last 24h, you will be charged one rental day
3. After the cancellation, it can take up to one week for us to receive and process your refund; after the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.
4. If your refund status is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us for further assistance.
5. If your refund status shows as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.